Housing Issues

What is this page about?

This page tells you about help you can get if you are:

• Homeless (you have nowhere to stay).
• Sofa surfing (staying on friends’ or family’s sofas because you have no home).
• In an abusive relationship or unsafe in your home.
• Worried about losing your home.

How to Get Housing Support if You Have a Learning Disability

Getting a Care Assessment

To get supported housing, supported living, or a residential place, you need a formal care assessment.

A care assessment looks at what help you need in your daily life.

What to do next

Option 1: If you ALREADY have a Care Plan

If you already have a care plan, you can contact the Community Learning Disability Team directly:

• Swansea:
  • Phone: 01792 614100
  • Email: CLDTDutyDesk@swansea.gov.uk
• Neath Port Talbot:
  • Phone: 01639 682869

Option 2: If you DO NOT have a Care Plan

If you do not have a care plan yet, you must ask for an initial assessment.

Swansea Common Access Point (CAP):

• • Phone: 01792 636519

Neath Port Talbot Gateway (NPT Gateway)

If you do not have a care plan yet, you can contact the NPT Gateway to ask for an initial assessment or adult social care advice:

• Phone: 01639 686802

• Email: thegateway@npt.gov.uk

• Opening Hours:

  • Monday to Thursday: 8:30am – 5:00pm

  • Friday: 8:30am – 4:30pm

Help to Speak Up (Advocacy and Legal Support)

If you are having problems, delays, or find it hard to get the right support:

• Mencap Cymru: Offers free legal toolkits and advice about Welsh housing and social care law.
• Your Voice Advocacy: Offers local support in Swansea to help you speak up and get your voice heard.